Project description
The Help Desk system was developed for one of our clients with the aim of supporting the process of handling thousands of calls coming in from people all over Poland. Thanks to its implementation, it was possible to effectively manage the work of the Help Desk team in our client’s company. The system makes it possible to quickly manage reported problems by providing an immediate answer, forwarding the case or marking the thread as SPAM.
Project features
- Work of several people on thousands of requests
- Quick resolution of cases
- Ability to handle multiple mailboxes
